Privacy policy

• Account info — email, password (hashed by Supabase Auth), full name and company if you provide them at signup.
• Claim content — claim metadata, photos, voice memos, transcripts, narratives, and exported documents you create.
• Billing — Stripe customer ID and subscription ID. We never see card numbers; Stripe handles those.
• Operational logs — request timestamps, IPs, error traces. Used for debugging and rate limiting. Auto-pruned after 30 days.

• Run the product — generate captions, transcribe audio, generate narratives, save your edits, export to .docx.
• Bill your subscription via Stripe.
• Send transactional email (signup confirmation, password reset). No marketing email unless you explicitly opt in.
• Improve the product in aggregate — usage counters (reports per month per tier) inform pricing and feature decisions. Individual claim contents are never reviewed by humans without your written request.

Only the sub-processors listed on the security page, and only the data they need to do their job. We do not sell your data to anyone, ever, full stop.

• Export — your narratives are already exportable as .docx from the editor.
• Delete — deleting a claim removes all its content (photos, audio, reports) immediately. Email us to delete the whole account.
• Access — email us and we'll send a copy of all your data.
• Correct — edit profile data in the app; for anything else, email us.

LossNarrative is for licensed insurance adjusters. We do not knowingly collect data from anyone under 18. If you believe a minor has signed up, email us and we'll remove the account.

We'll email you before any material change to this policy. Minor wording cleanups happen without notice; the effective date at the top tracks every revision.

hello@lossnarrative.com — usually a same-day response.